Frequently Asked Questions:
Q: Is it really scary?
A: Afraid so! Ask anyone who has been to the corporate haunts (like Universal) and also ours, and the vast majority will acknowledge we're far more intense. We emphasize quality of the experience over quantity of the customers, so we don't push customers through in a continuous line. Our small, intimate groups isolate the customer and prevent them from knowing what to expect around the corner by seeing the reactions of other people ahead in the line... and we have LOTS of corners (and frights behind them)! We make less money reducing the crowd flow, but our customer satisfaction is worth it.
Q: Are kids allowed?
A: YES (if they can handle it), but because of the many extreme frights, we urge Parental Guidance for anyone under 13. Pre-teen children must also be accompanied by an adult. Read more.
Q: Are Halloween costumes allowed?
A: YES, (but no masks). It is already quite dark, so anything that can obstruct your view (or identity) is not allowed.
Q: Are you open year round?
A: NO, because of the large staff we maintain for the best performance, the haunt is only open select dates in October (and sometimes a night or two after Halloween).
Q: If I have epilepsy or Asthma, should I come?
A: If strobe lights or artificial fog cause you problems, then please do NOT come, because both are used.
Q: If I'm pregnant or have a heart condition, should I come?
A: NO. It would be reckless and stupid to subject yourself to extreme frights if you have either of those conditions. Please play it safe and avoid coming, as much as we would otherwise appreciate your patronage. Read more.
Q: Is it wheelchair accessible?
A: YES, it is.
Q: Are cell phones, their lights, or flash lights allowed?
A: NO, they are not. If used inside, they will be confiscated.
Q: Are lighters, matches, or smoking allowed?
A: No open flames of any sort are ever allowed. No cigarettes or electronic smoking (or vaping) are allowed inside as well.
Q: Will I be touched?
A: (Does biting count?) Men may be touched or tapped above the waist, but you will not be grabbed or hit, and you must never grab or strike anyone else. (Violators will be prosecuted!)
Q: If I'm waiting in line before closing time, will I be turned away when closing occurs?
A: We try to finish everyone in line regardless how late it gets. If it takes too many extra hours, we will tell newcomers that the line is "closed out"-- but those already waiting will still get in.
Q: Can I use my credit card to buy tickets?
A: YES you may. We accept Visa, Mastercard, and Discover. We also accept cash..
Q: If I get too scared and exit early, can I get a refund?
A: NO. Although many survive and make it all the way through, it's our goal to scare patrons out the exit early. Would you want a refund from a restaurant because the food was better than you expected?
Q: Are there any group discounts?
A: YES. If the group is ten or more AND you pay cash in advance. You can call us at 591-3080 to book (between 10AM and Midnight).
Q: Are video or photo cameras allowed?
A: NO, they are not (once inside). It ruins the dark atmosphere and the spirits don't like it. However, if you are like most people, you won't need a camera. The trauma will make it difficult to ever forget what you've seen or heard!
Q: Is there free parking?
A: There is free parking on either side of the numerous side streets. However, if there is a local football game at the FSU stadium the same night, the street parking can get used up and it's better to walk from campus or arrange someone to drop you off and pick you up on game nights. We're only 1/2 a mile South of the football stadium.
Q: Is it worth it?
A: Hell yeah! Considering our size and the time we lavish on each group, we have very cheap tickets (especially compared to other haunts). In fact, our admission only costs less than what Universal charges just for parking. Now that's scary!
Q: Can I join your Terror team?
A: Maybe, if you think you can take it! Go here for more info.
Q: How long is it?
A: We're over three times the length of any of the haunts at Universal, typically taking between 15-25 minutes to escape. (Although it may seem like an eternity!)
Q: Do you have any (insert your greatest phobia here)?
A: Unfortunately for you-- YES, we do. Whether it's rats, roaches, snakes, clowns, or whatever else people are most afraid of, chances are that we have it and you're gonna have to face it to make it through. It may seem cruel, but what can we say? It's our business!